New User Not Receiving Confirmation Email

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SS Admin

• November 09, 2023 10:29

Hi, we need assistance with a new user not receiving their confirmation email. I have completed a message trace and cannot see it is reaching our tenant. 

 

 

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  SS Admin

  • November 10, 2023 13:54

  Hi Guys, has there been any update on this? I have not had a response regarding this issue 

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  Rona

  • November 10, 2023 19:01

  Hi there,

  Welcome to Box Community and glad to assist!

  Let me create a new case and a member of our team will be in touch, please keep an eye out.

  Thanks for posting! 

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