Used Space showing incorrect. Low storage space available

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Sujith

• November 14, 2023 11:39

Hi,

My account storage space is incorrect. I have had this issue regularly and the support person ran a script to correct the problem. Could the script be rerun for my account?

As you mentioned earlier, you are running the script manually, you should have provided an option or a tool for us to run the same script to avoid the issue in future. This is my 11th POST regarding the same issue in the last 8 months.

Please look into this matter with utmost urgency.

Thanks in advance

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• 

  Rona

  • November 15, 2023 19:54
  • Edited

  Hi Sujith,

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  Note that we can only correct your storage count in the backend. In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting! 

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