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Changing my admin account's email to a new email domain. (We are changing organizations)

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NAOKI ASHIDA

Hi Box Customer Support,

My company is currently undergoing an organizational change, and I would need to change the email address (and the email domain) urgently before the end of this month. If we cannot accommodate the change, we will have billing problems which I would like to avoid.

 

Can anyone please contact me to inform me how to change my admin email?

Please and thank you.

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  • NAOKI ASHIDA
    • Edited

    I have a follow up to this question.

    It is regarding if there is any change in the licensing cost of our current "Business Plan".

    My admin account is currently registered in domain, let's call it "Domain A".

    In this account we have another email accounts with different domain treated as external collaborators, let's call it "Domain B".

    After this organizational change, all email accounts with "Domain A" will change to "Domain B".

    My question is:

    I would like to change the Box administrator email address from "Domain A" to one from "Domain B", but if the administrator domain and external collaborator's domain are the same, how will this affect the cost of using the plan?

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  • Rona

    Hi Naoki, 

    Welcome to Box Community and glad to assist!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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  • NAOKI ASHIDA

    Hi Rona,

    Thank you for your reply and creating this case for us.

    Will keep a lookout for your messages.

     

    By the way is it possible to contact Box Customer Support by phone or by ZOOM?

    Also does BOX Customer Support exist in Japanese?

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