New user not receiving an invitation email

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Walter Baumgardt

• November 15, 2023 17:03

I added a new user to our Box account, but he didn't receive any email from the system to set up his password/multifactor authenitcation.  Do I need to invite him as a collaborator for this to occur?  

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  Rona

  • November 16, 2023 21:42

  Hi Walter, 

  Welcome to Box Community and glad to help!

  It shows that you've already worked with Product Support to address your storage issue. Let us know in this forum if you need further assistance. 

  Thanks for posting!

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  Walter Baumgardt

  • November 17, 2023 12:43

  Yes, my issue has been resolved.  thanks

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