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2 Factor Authentication - No SMS code

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Qiong Wu

Hi Box team,

I have a Chinese customer who cannot receive the SMS verification code on his phone since last month, was working ok before. Here's his profile. Could you please help investigate? Thanks!

[image redacted]

 

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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and glad to help! 

    We recommend that the affected user create his own ticket  for his log in issue.

    We'd love to further assist! 

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