Storage Usage is Incorrect issue, can the correction script run on my account?
Answered
My storage usage is not full as claimed! This is now needed on my account:
Box Support is able to run a script for specific end-users’ accounts as an attempt to fix the data inaccuracy issues around user storage size, folder size, and item counts.
Please note that this script is run manually and as a one time courtesy. Subsequent requests for this script to be run are approved on a case by case basis.
While the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
If you'd like to request this script to be run, please contact Box Support
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Hi Todd,
Welcome to the Box Community, I'm happy to help!
I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.
Let me know if you have questions!
Best,
Ann
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