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Can't Change Email Address

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  • Ann

    Hi Kendall, 

    Welcome to Box Community!

    Here are some troubleshooting steps to try:
    1. Make sure that the browser is up to date
    2. Clear the browsing history
    3. Temporary disable plugins/extensions, firewall, and VPN
    Use a different browser
    4. Check if your firewall is configured for Box apps
    5. Try to connect to a different network 
    I trust that the above steps will do the trick. Let me know how it goes!

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  • Kendall

    Hi Ann,

    Thanks for your help.

    I still get the same issue.  This doesn't solve the problem.  I've changed computers and am on a different network.  I reset my browser, and still get the same issue.  When I click on the verify email address link, I get that ZenDesk Auth box asking me to input a local password to use when not signed in via single log-on.  Can you just email me and change my email address for me since this system is not working?  Thanks.  Kendall

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