Changing Administrator's Email

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Mark Guetlich

• November 20, 2023 19:39

How do I:

1) change the primary email address for the Admin and the Account?; and

2) switch all my shared files/folders from the old Admin email address to new Admin email address?  

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  Ann

  • November 20, 2023 22:29

  Hi Mark,

  Welcome to the Box Community!

  This would be something our Product Support team would like to investigate with you and may require specific account information. 

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

  Kindly check your email for details and updates.

  Thanks for posting!

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  Franck Badin

  • March 11, 2024 08:52
  • Edited

  Good morning

   

  I made a mistake when I set the account, the system took one of my email address but not the professional one. I cannot change ? is this because i am an a trial period?

  and I also cannot find an help desk email address

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