Out of storage message when we are well within the storage limits
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We are using the free version of Box which includes 100BG of storage. We reached the limit a while ago and have been getting rid of old files over the last 2 months or so. I'm still getting a message that we are out of storage but the admin console window show us only using about 35GB of storage. I just got the message again when trying to upload a file. We are just a small non-profit using the free version and can't afford to pay at this point. Please help! Thank you!
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Hi Jennifer,
Welcome to the Box Community!
I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.
Let me know if you have questions!
Best regards,
Ann
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