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Out of storage message when we are well within the storage limits

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  • Ann

    Hi Jennifer,

    Welcome to the Box Community!

    I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

    Let me know if you have questions!

    Best regards,

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