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run a script, please (having storage issues for small nonprofit)

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  • Ann

    Hi Ashleigh, 

    Welcome to the Box Community!

    I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

    Thank you for posting!

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  • Ashleigh Coster

    Thank you! Does that take some time to process? It is still saying we are out of storage, which shouldn't be the case so I'm just trying to troubleshoot all of the things that might be happening. I'm not the original owner of the account, would that matter? Thank you so much for your help! 

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