Expired password and lost access to old email
AnsweredI recently changed my phone, and when I tried logging into my box app, I got a "password expired" notice. I no longer have access to the email I used to create the account. I created a new account and, tried to share my folders from the old account since I still have access on my old phone but I've been getting a "network error" or "there was a problem modifying/creating this shared link".
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Hi Storm,
Here are some troubleshooting steps to try:
1. Make sure that the browser is up to date
2. Clear the browsing history
3. Temporary disable plugins/extensions, firewall, and VPN
Use a different browser
4. Check if your firewall is configured for Box apps
5. Try to connect to a different network
I trust that the above steps will do the trick. Let me know how it goes!
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