Expired password and lost access to old email

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Storm Rogue

• November 21, 2023 23:19
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I recently changed my phone, and when I tried logging into my box app, I got a "password expired" notice. I no longer have access to the email I used to create the account. I created a new account and, tried to share my folders from the old account since I still have access on my old phone but I've been getting a "network error" or "there was a problem modifying/creating this shared link".

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  Ann

  • November 21, 2023 21:07

  Hi Storm,

  Here are some troubleshooting steps to try:
  1. Make sure that the browser is up to date
  2. Clear the browsing history
  3. Temporary disable plugins/extensions, firewall, and VPN
  Use a different browser
  4. Check if your firewall is configured for Box apps
  5. Try to connect to a different network 
   
  I trust that the above steps will do the trick. Let me know how it goes!

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  Storm Rogue

  • November 21, 2023 23:27

  Hi Ann,

  I'm still having the same problems. The issue is with my password that box says is expired, and I cannot enter the email associated with the account to change the password because I have lost access to that email since I left it dormant for a while.

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