Team is editor but can only view documents

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Isabelle Pitre

• November 21, 2023 10:39

Hello! My whole team has received multiple invites to edit a folder, and after not being able to see it at all, we can now VIEW but not edit. The owner of the folder has shared with us a screenshot showing everyone as Editor. 

I've tried on a different browser, we've received over 8 invites by now..what else can we do? It is obvious that the owner has set the right permission. Is there something on our end that we need to fix? I saw somewhere online something about a firewall? 

Thank you!

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• 

  Ann

  • November 21, 2023 21:26

  Hi Isabelle, 

  Welcome to Box Community!

  May I know how or where are you opening the shared file? (is it in Office Online, Box Drive, Box for Office, or Box Edit?) 

  Here are some troubleshooting steps to try:

  1. Make sure that the browser is up to date
  2. Clear the browsing history or try a different browser
  3. Temporary disable plugins/extensions, firewall, and VPN
  4. Check if your firewall is configured for Box apps
  5. Try to connect to a different network 

  Let me know how it goes!

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