Unable to download documents

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Christine Nydam

• November 21, 2023 13:14

Good morning,

We are unable to download documents from box.com.  We get an error message that asks to check internet connection (which is fine) and couldn't complete download.

It is imperative that we be able to download and save the spreadsheets placed on this platform.

Please let me know what we can do to resolve this.

Christine Nydam

 

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• 

  Ann

  • November 21, 2023 21:53

  Hi Christine,

  Welcome to Box Community!

  Here are some troubleshooting steps you can try:

  1. Updating your browser to the latest version
  2. Clearing your browser's cache
  3. Using Box with an alternate browser, computer or network
  4. Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
  4.Updating Adobe Flash: http://helpx.adobe.com/flash-player.html
  5. Updating Java: http://java.com/en/download/installed.jsp?detect=jre&try=1
  6. Disabling any plugins on your browser

  I trust that the above steps will do the trick. Otherwise, let me know if the problem continues to exist. 

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