Some of my box file documents where not saved because of a error of synchronization and where deleted after my most recent MacOs update

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Box User

• November 24, 2023 22:42

I was saving my documents to the box file on my Mac. It turns out there was a mistake on the synchronization of the file, and after my last upadte of my Mac I lost almost everything located on the file.

¿How can I get them back? ¿Is there anyway?

 

Thank You

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• 

  Rona

  • November 27, 2023 20:18
  • Edited

  Hi there, 

  Welcome to Box Community and glad to help!

  Losing your contents through your local Box folder is considered permanent deletion. As we do not have a way to recover files that disappeared from your local Box folder. 

  In the future to prevent this from happening, please make sure your  Box Application is up to date. 

  Thanks for posting!

   

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