Can't add new users getting an error message

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Michigan Trauma Coaltion

• November 27, 2023 20:00

I'm trying to add a new user and getting the following error messages?

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  Rona

  • November 28, 2023 21:49

  Hi there, 

  Welcome to Box Community and glad to assist!

  Let me create a new case and a member of our team will be in touch, please keep an eye out.

  Thanks for posting!

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  Admin PlannerProtect

  • December 12, 2023 20:43

  I too have received the same error message when trying to add a user.

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  Tiffani Simple

  • October 15, 2024 15:58

  Was this resolved? I am having the same issue.

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  Heather Villa

  • October 31, 2024 17:14

  I am having the same issue. The person I am trying to add had a personal Box account with that email address, but he deleted the personal account. I still cannot add him and it says his email is already associated with a personal Box account.

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