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Access to BOX Folder Account Reset Needed

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Asha Harrison

Hi, my box account was initially set up last year to access a shared folder. Currently I need access to another shared folder with my company but when the owner tries to add me to the new shared folder, a message appears saying "email already used in a BOX account but not associated with an enterprise." We do not know what this means or how to fix this. Can you advise please?

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  • Rona
    • Edited

    Hi Asha, 

    Welcome to Box Community and glad to help!

    You'll only get this error if the email address with an existing Box account has been invited to join a Business/Enteprise account.  Can you ensure that the owner is sending the collaboration invite this way? 

    Please let us know how it goes. 

    Thanks for posting!

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  • Asha Harrison

    Hi! The owner says she is using that method, so we're hoping we could just completely delete my account so I can sign up and be added as a new user?

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