Promote Editor to Admin

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Benjamin Hastings

• November 30, 2023 20:49

Hello, I need to promote a user from editor to owner of an account - the original owner currently cannot accomplish this task. 

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  Benjamin Hastings

  • December 04, 2023 16:21

  The only owner who was the original owner, is not in a position to make this change. We're currently blocked in how we manage our Box instance. Appreciate all support, thank you. 

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  Rona

  • December 07, 2023 20:21
  • Edited

  Hi Benjamin, 

  Welcome to Box Community and glad to help!

  Can you clarify this, are you referring to changing the folder ownership or is this about your current Box Admin in your Business/Enterprise account? 

  We'd love to further assist! 

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  Benjamin Hastings

  • December 08, 2023 01:25

  Hi Rona, thank you for getting back to us. This is about the folder ownership. 

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  Benjamin Hastings

  • December 13, 2023 22:24

  Hi, could a ticket be opened on this to continue communication? 

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  Benjamin Hastings

  • December 22, 2023 18:51

  Please let me know how this should be moved to a support ticket. Thank you!

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  Benjamin Hastings

  • March 12, 2024 21:57

  Hi Rona - I'm checking back in to see how we can move this forward. Thank you. 

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