Unable to change password

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Zhichun Lian

• December 04, 2023 10:11

I have an individual account, using google to sign-in. I'm unable to change, or create a password. Every time I get an error when trying to create a password. I cannot change the password since I don't have an existing password. 

 

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  Rona

  • December 04, 2023 23:58

  Hi Zhichun, 

  Welcome to Box Community and glad to assist!

  Let me create a new case and a member of our team will be in touch, please keep an eye out.

  Thanks for posting!

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  Joaquín Alonso

  • January 11, 2024 16:22

  I have the same issue, any solution?

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  Leonor Mendoza

  • January 21, 2024 21:13
  • Edited

  Same issue. Rona can you help me as well? I found lots of posts related to this issue and trying it in other browsers is not solving it. Thank you! 

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  Leslie Ralston-Rakow

  • April 01, 2024 15:27

  I'm glad I'm not the only one! Is there and answer to this?

   

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