Impossible to contact Support on a PAID business account

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teresa01

• December 04, 2023 14:03

Because I cannot log out of one account and into another account on this site, I can no longer submit a ticket to support.

If I try to do that online, there is a software bug where the overlay covers what is needed to do that.  

As a result, I am left with out any support on an issue on the paid business account that is supposed to have support.  I am going to be forced to go to another service if I cannot reach support.

 

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  Rona

  • December 07, 2023 19:35

  Hi Teresa, 

  Welcome to Box Community and glad to help!

  Seems that you're already working with a member of our team. Please keep an eye out and we'll stay in touch. 

  Thanks for posting!

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