email already used in a box account but not associated with an enterprise

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Keiko Niendorf

• December 04, 2023 21:18

Hello!

 

I have been trying to add a user since Friday and it's giving me an error message:

 

"email already used in a box account but not associated with an enterprise"

 

The account has since been deleted and we received the notification confirming the deletion of the account to add them appropriately to our account.

 

Can you please assist?

 

Thank you!

 

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• 

  Rona

  • December 05, 2023 22:26

  Hi Keiko, 

  Welcome to Box Community and glad to help!

  Let me create a new case and a member of our team will be in touch, please keep an eye out.

  Thanks for posting!

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