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Set user email for change but nothing has moved over to the account email as of yet.

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Edward Cox

User's old account, [email redacted], had files stored in Box. His email was changed to [email redacted] last week. I set it yesterday around 1700 est to make the email name change and nothing has populated the new email account.

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  • Edward Cox

    Or if you could recover the account from yesterday [email redacted] I can manually share the folders with the users new email address.

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  • Rona

    Hi Edward,

    Welcome to Box Community and glad to help!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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