box sync error: (1168, 'CredDelete', 'Element not found.')
CompletedMy Box Sync is encountering the following error since a few days ago and Box Sync will exit after the error, I tried to reopen Box sync but same error happens again. What should I do to let Box Sync work again? Would factory reset whole computer and reinstall Box Sync help?
Traceback (most recent call last):
File "box\sync\core\sync_thread.py", line 32, in run
File "threading.py", line 754, in run
File "box\app\sync_app.py", line 304, in run
File "box\app\sync_app.py", line 473, in _authorize_and_start_sync
File "box\app\box_authentication.py", line 161, in authenticate
File "box\app\box_authentication.py", line 533, in _send_notification_for_auth_status
File "box\util\notification_center.py", line 118, in notify
File "lib\site-packages\pubsub\core\kwargs\publisher.py", line 27, in sendMessage
File "lib\site-packages\pubsub\core\kwargs\publishermixin.py", line 24, in publish
File "lib\site-packages\pubsub\core\topicobj.py", line 376, in _publish
File "lib\site-packages\pubsub\core\topicobj.py", line 397, in __sendMessage
File "lib\site-packages\pubsub\core\kwargs\publishermixin.py", line 64, in _mix_callListener
File "lib\site-packages\pubsub\core\kwargs\listenerimpl.py", line 43, in __call__
File "box\app\ui\ui_manager\windows_ui_manager.py", line 188, in handle_session_renewal_failure
File "box\app\ui\ui_manager\ui_manager.py", line 504, in handle_session_renewal_failure
File "box\app\sync_app.py", line 276, in logout
File "box\app\box_authentication.py", line 185, in clear_auth_session
File "box\app\box_authentication.py", line 198, in _clear_stored_token
File "box\util\secure_storage\secure_storage.py", line 208, in delete_token
File "box\util\secure_storage\secure_storage.py", line 73, in _delete_password
File "box\util\secure_storage\secure_storage.py", line 52, in _del_password_implementation
File "lib\site-packages\keyring\core.py", line 54, in delete_password
File "lib\site-packages\keyring\backends\Windows.py", line 115, in delete_password
File "lib\site-packages\keyring\backends\Windows.py", line 122, in _delete_password
error: (1168, 'CredDelete', 'Element not found.')
2023-12-06 06:00:08.428 5412 INFO SyncAppThread sync_app Terminating application with reason 'PROMPT_TO_UPLOAD_LOGS' and message Unhandled exception in thread SyncAppThread.
Traceback (most recent call last):
File "box\sync\core\sync_thread.py", line 32, in run
File "threading.py", line 754, in run
File "box\app\sync_app.py", line 304, in run
File "box\app\sync_app.py", line 473, in _authorize_and_start_sync
File "box\app\box_authentication.py", line 161, in authenticate
File "box\app\box_authentication.py", line 533, in _send_notification_for_auth_status
File "box\util\notification_center.py", line 118, in notify
File "lib\site-packages\pubsub\core\kwargs\publisher.py", line 27, in sendMessage
File "lib\site-packages\pubsub\core\kwargs\publishermixin.py", line 24, in publish
File "lib\site-packages\pubsub\core\topicobj.py", line 376, in _publish
File "lib\site-packages\pubsub\core\topicobj.py", line 397, in __sendMessage
File "lib\site-packages\pubsub\core\kwargs\publishermixin.py", line 64, in _mix_callListener
File "lib\site-packages\pubsub\core\kwargs\listenerimpl.py", line 43, in __call__
File "box\app\ui\ui_manager\windows_ui_manager.py", line 188, in handle_session_renewal_failure
File "box\app\ui\ui_manager\ui_manager.py", line 504, in handle_session_renewal_failure
File "box\app\sync_app.py", line 276, in logout
File "box\app\box_authentication.py", line 185, in clear_auth_session
File "box\app\box_authentication.py", line 198, in _clear_stored_token
File "box\util\secure_storage\secure_storage.py", line 208, in delete_token
File "box\util\secure_storage\secure_storage.py", line 73, in _delete_password
File "box\util\secure_storage\secure_storage.py", line 52, in _del_password_implementation
File "lib\site-packages\keyring\core.py", line 54, in delete_password
File "lib\site-packages\keyring\backends\Windows.py", line 115, in delete_password
File "lib\site-packages\keyring\backends\Windows.py", line 122, in _delete_password
error: (1168, 'CredDelete', 'Element not found.')
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Log Location: https://biopier.box.com/v/20231208backup1logs
System environment: Windows 10 Pro
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