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Can't set password for account made with Google

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Jingjing Fan

Hi,

I made my box account by signing in with Google. When I try to set a password, I get an error message saying "There was a problem changing your password". This is a time sensitive problem because not having a password is preventing me from accessing a data set shared by a client. Can someone please assist?

 

Thank you,

Jingjing

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  • Rona

    Hi Jingjing, 

    Welcome to Box Community and glad to help! 

    It appears that you're working with a member of our team. Please keep an eye out and we'll stay in touch. 

    Thanks for posting!

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