Why is Box not recognized as a trusted site?

Hello everyone,

I don't speak English very well so I use a translator, please forgive me for any possible approximations.

I use Box Drive on my PC to manage my documents. Among these documents I have Excel files with macros. Until last week, I could open my files in the Excel application without problems. The location of the files on my computer is registered as a trusted location in the privacy center and the site https://domain.box.com is one of the trusted sites in the internet options.

This week, when opening the same file as usual, I got the error message "Microsoft has blocked the execution of macros because the source of this file is not trusted". To resolve this problem, I had to add the site https://api.box.com to the trusted sites in the internet options but I don't understand why this is necessary since everything was working correctly before.

Can you give me some information on this or give me your feedback?

I thank you in advance for your answers and wish you a good day.

Rona

December 13, 2023 18:56

Hi there,

Welcome to Box Community and glad to help!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!

Erick Perez

December 21, 2023 14:17

Does anybody found a solution for this? we have several users in our company that uses Box and have the same issue.

Steven Schafer

January 01, 2024 18:27

I'm having the same issue and can't find a way to create a trouble ticket for support to solve. If someone can post the solution we can stop bothering the support team and follow their directions they provide.

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