unable to add user to new box account

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Russ Maxwell

• December 14, 2023 16:38

I'm unable to add a user.  I'm getting an error that says "Email already used in a Box account but not associated with an enterprise.

Thanks

Russ Maxwell

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  Rona

  • December 15, 2023 20:07

  Hi Russ,

  Welcome to Box Community and glad to help!

  Let me create a new case and a member of our team will be in touch, please keep an eye out.

  Thanks for posting!

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  Russ Maxwell

  • December 15, 2023 20:10

  Okay thank you for creating a new case for this.  I'm about to leave out early for the weekend but I'll be back Monday.

  Thanks

  Russ

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