Urgent pls this is serious, I need a solution quickly

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Oscar Fernandez

• December 14, 2023 22:03

I am a company administrator and I am uploading a file base for my company that occupies 97TB. You offer unlimited storage but I don't know why my account is limited to 12072 gigabytes (12TB). Please is there any solution to this?

I can't find any information regarding any limitations or a solution, this is important, I'm migrating data and I don't have much time available, I need a solution.

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  Oscar Fernandez

  • December 15, 2023 13:47

  I had a support appointment that was going to start in 2 hours and they just canceled it, this seems very strong to me. 24 HOUR SERVICE and I haven't received a response for 3 days

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  Oscar Fernandez

  • December 15, 2023 13:48

  There are private files of a company at risk, please answer

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  Rona

  • December 18, 2023 20:11
  • Edited

  Hi Oscar,

  Welcome to Box Community and glad to help!

  It shows that  you're already working with a member of our team. Please keep an eye out and we'll stay in touch. 

  Thanks for posting! 

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