Deleted folder and not available in trash

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OS OSE

• December 19, 2023 09:23

Hi. We had a problem with at least one of our folders. It simply disappeared (probably was deleted by mistake) from Box and does not appear in Trash.

We tried to access from different users and the problem remains.

What can we do to fix this?

Thanks.

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  Cláudia Pimentel Neto

  • December 19, 2023 11:08

  Same happen to me yesterday. Can you please help us solve it? Its a very urgent matter.

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  Rona

  • December 20, 2023 20:19

  Hi there,

  Welcome to Box Community and glad to help!

  Please be infromed that when your files/folders disappeared. We can only guarantee recovery if these files/folders are present from your trash. 

  For more details regarding your file/folder recovery, visit this article. 

  Thanks for posting!

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