Box Status

2 Factor Authentication setup issue

Completed
Follow
New post
Box User

Hello,

I was trying to switch from SMS to Authenticator App based authentication

I am unable to set up 2-factor authentication on my account. The QR code sits as "loading" and the website tells me that my phone number and email address are invalid. Any help would be appreciated, thanks!

0

Comments

3 comments

Date Votes
  • Rona

    Hi there,

    Welcome to Box Community and glad to help!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

    0
    Comment actions Permalink
  • Veronica Wilson

    Hello I have the same problem. What is the solution for this?

    Thank you.

    0
    Comment actions Permalink
  • DKH

    Hello,

    i had the same problem. Pausing the Adblock-Browser-Plugin did it for me.

    Regards

    0
    Comment actions Permalink

Please sign in to leave a comment.