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Boxにログインできない

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Katsuragi, Amane/TCM(JP)/葛城 周(管理部 シニアアシスタントマネージャー)

客先からBoxにログインできないとの問い合わせを受けています。
具体的には、メールアドレスとパスワードを入力すると、

「We've Sent You a Confirmation  Email」

との画面が表示されます。

どうしたらよろしいでしょうか？対処をご教示お願いいたします。

 

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist. Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated. 

    Thanks for posting!

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  • Katsuragi, Amane/TCM(JP)/葛城 周(管理部 シニアアシスタントマネージャー)

    I received an inquiry from a customer about not being  to login to the Box system.

    Specifically, when he enters his email address and password,

    a screen saying "We've Sent You a Confirmation Email" will be displayed.

    I can't handle it. Could you please deal with it ?

    Thank you very much for your support！

     

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