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Benjamin Hastings

Hello, I need to promote a user from editor to owner of an account regarding account ownership - the original owner currently cannot accomplish this task. 

Would we be able to open a support ticket on this to continue communication in your Support System? Thank you
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  • Rona

    Hi Benjamin, 

    Welcome to Box Community and glad to help!

    Currently, it's only the Owner who could transfer the folder ownership. Can you tell us why can't the owner transfer the folder ownership? 

    We'd love to further assist! 

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  • Benjamin Hastings

    Hi Rona, could we please open a support ticket to discuss this further? 

    The owner is no longer with the organization the account is associated with. 

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  • Benjamin Hastings

    Hi Rona - I'm checking back in to see how we can move this forward. Thank you. 

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