can not receive reset e-mails and can not log in BOX

Answered

Follow

New post

Naruko Watanabe2

• December 26, 2023 23:32

Hi, my team is using BOX service recently. One of my colleagues can not receive reset mails and can not log in BOX services from December 25. Unfortunately, no junk mails in her account.

Email address of her BOX account is [redacted]

Please help me to check or send reset emails to her email directly.

Kind regards,

Naruko 

 

 

0

• 

  Rona

  • December 27, 2023 20:37
  • Edited

  Hi Naruko, 

  Welcome to Box Community and glad to assist! 

  It seems like the email address is not associated with any Box account. This is why the user can't log in and no password reset email has been sent.

  At this rate, you can have your colleague to join us on Box and setup an account for free. Please sign up using this link. 

  Hope it helps! 

  0

  Comment actions Permalink

Please sign in to leave a comment.