I had 50GB of space before I upgraded my account

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Rafael

• December 27, 2023 02:12

I had 50 GB of space before I upgraded my account and after I canceled my plan, I'm down to 10GB. 

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  Rona

  • December 27, 2023 21:21
  • Edited

  Hi Rafael, 

  Welcome to Box Community and glad to help! 

  To understand how your storage limit varies, please get in touch with our Billing team through billing@box.com.

  Thanks for posting!

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  Rafael

  • December 30, 2023 02:54

  It wasn't answered. This isn't a billing issue but a technical issue.

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  Box User

  • February 21, 2024 17:13

  Did this ever get resolved?  I don't want to lose my 50gb if I sign up for a pro plan then cancel later.

   

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