Box Drive not launching upon installation (macOS Sonoma)

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Namrata Bali

• December 28, 2023 00:24

I installed Box Drive and started the application for the first time. Box Drive opened a window asking to Log In. I clicked on the link and logged in on Safari. After logging in, Safari updates the page to say "Launching Box Drive...", but the Drive never launches. The Box Drive page remains the same, asking me to "Log In". I am unable to use Box Drive because it never launches after logging in. Please help.

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  Ann

  • December 28, 2023 19:29

  Hi Namrata, 

  Welcome to the Box Community!

  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

  Thanks for posting! 

  Best,
  Ann

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  Robin Bernstein

  • March 20, 2024 15:29

  I'm on Chrome Version 122.0.6261.129 (Official Build) (arm64)  with Mac OS Sonoma

  I'm experiencing a similar issue as written above. However, I didn't get to the Log in part ... I have a window that is stuck and just says Launching Box Drive.
  I can log in fine on box.com but looks like box drive is not an option for me at them moment. 

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