Account Limit reached with no data stored or in trash

Answered

Follow

New post

Jan Heidenreich

• December 28, 2023 15:25

Hi,

with no data stored on Box.com at the moment and trash being empty (even longer than 24 hours) I get upload errors claiming the account storage limit has been reached. Can you please advise?

Thanks

0

• 

  Ann

  • December 28, 2023 19:35

  Hi Jan,

  Welcome to the Box Community!

  I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

  Let me know if you have questions!

  Best,
  Ann

  0

  Comment actions Permalink

Please sign in to leave a comment.