MFA rest for user account

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Kelli Huber

• December 28, 2023 16:16

User  [personal information–redacted] cannot access the below box folder link due to an issue with her account's MFA.

https://resilience.app.box.com/folder/192095917054

We need this to be rest. Can you please support this request? 

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  Kelli Huber

  • December 28, 2023 16:17

  user account should be  [personal information–redacted]. Need the MFA to be reset. 

   

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  Ann

  • December 28, 2023 19:43

  Hi Kelli,

  Welcome to the Box Community!

  This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

  Thanks for posting!

  Best,
  Ann

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