Sync Issue

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Ryutaro Hirota

• December 29, 2023 22:22

Hello, one of the mac devices in the office can't see the file that others have uploaded. Other devices can see the file, but the one can't find it. She always needs to logout and login the account. Can you please directly see what is happening on the PC?

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  Rona

  • January 03, 2024 19:10
  • Edited

  Hi Ryutaro, 

  Welcome to Box Community and glad to help!

  Can we begin by verifying your current Box version and Operating System? 

  We'd love to further assist! 

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  Ryutaro Hirota

  • January 03, 2024 19:27

  Hi Rona,

  Box version: 2.36.112.

  Sonoma 14.2.1.

  Thank you,

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  Ryutaro Hirota

  • January 10, 2024 20:35

  Hello, the sync issue was suddenly resolved.

  Was there any issue at Box side? This sync issue happens every several months, actually. It resolves by itself in weeks, without us doing anything. What do you think causes this problem. We always have a hard time with this sync problem.

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