non existent support?

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donald olgado

• December 30, 2023 00:24

Is there any real box support?  I tried to install box drive and keep getting a "windows needs to restart error"  I search the forum, it looks like there are many similar posts unanswered. Looks like the support is non-existent.  The message asks to send the logs and open a ticket. No way to do it.  Do I give up?

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  DELETED

  • December 31, 2023 15:17

  I agree.

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  Rona

  • January 03, 2024 19:21

  Hi Donald, 

  Welcome to Box Community and glad to help!

  Regarding your attempt to install Box Drive, did you used this link to install the Box application? 

  Also, can we confirm your Operating System and get a screenshot of your error? 

  We'd love to further assist! 

   

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