An important problem has occurred with the BOX!

Help me.

1. Phenomenon where data in a folder is deleted without permission

2. There is no set period for deletion.

【phenomenon】
A similar problem has been occurring since last year.
It was so bad that I logged out of the BOX account (with administrative privileges) on my main PC and uninstalled Box Drive.
After that, data was no longer deleted.
The same problem does not occur even if you log in on another PC using an account with administrative privileges.
Perhaps installing Box Drive on certain PCs seems to trigger a program that automatically deletes data.

A large amount of data for 15 pages will be deleted at once.
The timing of deletion occurs while you are logging in on your PC.
Of course, I didn't delete it myself.

Rona

January 03, 2024 21:30

Hi there,

Welcome to Box Community!

It indicates that you have already collaborated with one of our team members. Let us know in this forum if you have additional questions.

Thanks for posting!

太田亮児

January 04, 2024 00:01

Thank you for your answer.

1. Cannot be used on two PCs at the same time for work purposes

2. If you access the same account from another device, data will be randomly moved to the trash can.

Is that your understanding?

Will this problem occur if I log out on one PC and then log in on the other PC?

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