Lost all my files and folders after upgrading my plan from personal pro to business

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Mark Wong

• January 03, 2024 12:48

I had lost all my files and folders after upgrading my plan, urgent help required as I did not made a backup prior the upgrade. There is indication of 18K files under 'Favourites' folder but just cannot see in in the folders. Please advise if it needs time to sync over or lost.

Regards,

Mark

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• 

  Rona

  • January 04, 2024 19:30
  • Edited

  Hi Mark, 

  Welcome to Box Community and glad to help! 

  Note that this is expected during your Box upgrade. And as part of your transition your contents will be inaccessible in a short period of time. However, if it takes over 24 hours please let us know. 

  Thanks for posting! 

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