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Can't access shared folder due to strong password requirement. Google SSO issue

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Lindsey Tollefson (Contractor)

Hello, 

Someone shared a folder with me with strong password requirement. It asked for my old password (I don't have one other than my google password which I tried). When I enter a new strong password, it tells me that my old password is incorrect. When I go into my Box profile and try to set a password, it gives me an error message. Please help ASAP!!

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  • Rona

    Hi Lindsey,

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Let us know in this forum if you have additional questions. 

    Thanks for posting! 

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  • Josh Morris

    having the same issue unfortunately you didn't answer this question so I have no idea what to do I'm sure there's others with the same problem how do we fix it?

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