There is no any my files in the storage, but the free space does not appear.

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Andrew Kasiones

• January 06, 2024 10:41

I emptied almost all of my files including the trash, but the storage indicated that there is no free space.  I ask to fix this problem. Thank you.

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  Rona

  • January 08, 2024 15:14

  Hi Andrew,

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting!

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  Andrew Kasiones

  • January 09, 2024 13:28

  Thank you! I hope you will fix this error in code as fast as possible because I see that many users have the same problems.

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  Andrew Kasiones

  • January 13, 2024 08:16

  Hi! Unfortunately, the counter of the free space still doesn't work correctly. So, impossible to use this service fully:( Please run your magic script for free space again.

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