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Moritz Reike

• January 08, 2024 13:15

Dear Box-team, 

I was working with a company as an external collaborator and at the beginning of our partnership they used Box as Cloud service provider but migrated a coulpe of weeks ago. The problem is, that no one told me and as I wanted to access my data today, all my folder were removed and my account was turned into a standard-Box account. Can you help me this matter?

Any personal details can be provided in a more personal conversation!

Thanks a lot in advance 

Moritz

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  Rona

  • January 08, 2024 20:30

  Hi Moritz,

  Welcome to Box Community and glad to help!

  Seems that there was no recent changes made in your Box subscription. Also, I can only see collaborated folders in your Box account. 

   

  At this rate, you may reach out to the folder owner(s) as your collaboration access may have ended. 

   

  Hope it helps! 

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