User encounters the "Account storage limit reached" error when uploading files to her folders

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Theresa Jamone

• January 08, 2024 21:30

Hi. A user on our organization's Box account is encountering "Account storage limit reached" when she uploads files to folders that she created. We checked the storage limit in her account settings but there's nothing there to show a limit has been reached. We tested with small sized PDFs (less than 100kb) and still encountered the error. 

Please advise. 

TJ 

 

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  Rona

  • January 09, 2024 20:04

  Hi TJ,

  Welcome to Box Community and glad to help!

  Let me create a new case and a member of our team will be in touch, please keep an eye out.

  Thanks for posting!

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