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Can't add password

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Rachel Clinesmith

I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. This occurs on both Safari and Chrome.

 

I just want to access a file, this is ridiculous! And why can't I speak to anyone???

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5 comments

Date Votes
  • Rona

    Hi Rachel,

    Welcome to Box Community and glad to help!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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  • Josh Morris

    okay your company is out of control there's at least a hundred people with the same problem here And every single support says we'll reach out to you what the hell is the point of this?  these rooms are supposed to answer the questions not tell people I'll get back to you That's what an email chat support is for.  geez if this is how you run your company I hope somebody shorts your stock

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  • Didier Alerte

    I am having the same issue can someone please help me fix this

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  • Quality Caring Services LLC

    I was having the same issue. What worked for me is going through the reset password flow.

    So on the sign in page click reset password and follow those steps and it'll add your password.

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  • Tomoko Tsue

    I'm having the same issue. I can't access important folder my clients setup. Please help me!

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