Error Generating Account Backup Codes

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Alba Prats Ropero

• January 10, 2024 07:03

I have just enabled the 2FA in my account but the backup codes won't generate due to an error. I have tried several times and there is no way to get the codes.

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  Rona

  • January 10, 2024 15:19

  Hi there,

  Welcome to Box Community and glad to help!

  Let me create a new case and a member of our team will be in touch, please keep an eye out.

  Thanks for posting!

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  Stephanie Pollaro

  • January 23, 2024 15:42
  • Edited

  Brand new user... still on free trial and am having the same issue.   Has there been a resolution to this? I see it was posted 13 days ago.

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  Chay Deju

  • March 26, 2024 19:58

  Same issue with me

  why no one responding???

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