New user not getting confirmation email

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Kevin Little

• January 10, 2024 20:20

i created a new user and the user didn't get the confirmation email.  I checked junk/spam and the email never came in.  The user did a password reset and that email never came either.  please advise.

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  Rona

  • January 11, 2024 20:19

  Hi Kevin, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you have additional questions. 

  We'd love to further assist! 

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