Cant change to a new email

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Tom

• January 11, 2024 00:48

Dont understand any of the directions offered

I get an email link, do i enter new email or old?  I am told already exists. 

I get a denial.  

process sucks

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• 

  Rona

  • January 11, 2024 21:27

  Hi Tom, 

  Welcome to Box Community and glad to help!

  Seems that you're having trouble changing your primary email address. Can you tell us more about this issue? 

  If you're receiving an error, you may attach a screenshot in this forum to get a closer look. 

  We'd love to further assist! 

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