Files Deleted in Dec 2022 - trying to restore. Is this possible?

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Matt

• January 17, 2024 14:09

Someone deleted files from my Box account in December 2022 and I would like to restore them. Is this possible via backup files?

 

Can this be escalated to engineering?

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  Rona

  • January 17, 2024 21:31

  Hi Matt, 

  Welcome to Box Community and glad to help!

  Box stores files and folders you place in Trash for a certain period of time, that default period is 30 days. With this information, we can't guarantee if we can restore your files/folders that were deleted back in 2022. 

  Thanks for posting! 

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  Matt

  • January 17, 2024 22:28

  Can you all dig into this and see if these files can be restored? Thanks

   

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  Matt

  • January 17, 2024 22:31

  And if you want an exact date to restore, go to Nov.1, 2022.  Actually.

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  Matt

  • January 19, 2024 13:47

  How can I submit this need to a technical resource?

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