There was a delay in file synchronization.

Hello,

I’m using the cloudsync by synology for mirroring files.

On 29/11/2023, I have noticed that one or two out of ten files are synced after 4 hours since the files was uploaded to the Box(Others was synced immediately).
That problem persists for half a day.

After some investigation, I have got to know that cloudsync uses the box event api and the event was delayed.
I got the event data below by calling the api using curl command.
The event data shows that recorded_at is about 4 hours later than created_at.

{
    "type": "event",
    "event_id": "6a6e8892b56aa016e60dac75973e3c16ac06148f",
    "created_at": "2023-11-29T23:42:29-08:00",
    "recorded_at": "2023-11-30T03:43:23-08:00",
    "event_type": "ITEM_UPLOAD",
    "session_id": "v5wegwhkd6bo63sk",
...

Now, I have the following questions below.

How often does similar event delay occurs?
How long is max expected event delay?

Regards,

Rona

January 22, 2024 19:28
Edited

Hi there,

Welcome to Box Community and glad to assist!

You may take it to our developer team for better assistance. Please feel free to use this forum.

Thanks for posting!

Team BlurOn

January 24, 2024 13:34

Thank you for your response.

Could you please let us know how to contact your development team?

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