Need the Box.2.35.97.msi file because I can't uninstall box

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Kari Herrington

• January 18, 2024 21:05

Box tried to update itself, and this led to Box not working altogether. I tried doing the Clean uninstall, I went into the Regit and all the hidden files listed, but I can't uninstall from the Windows 10 console because it expects this installer: Box.2.35.97.ms 

I can't install a new version because it says the old version can't be uninstalled. The posted instructions online for the clean uninstall do not help at all. I have tried a couple of times, and it is just a loop. If I could find some way to just get this old installer so I could work again it would be great.

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  Rona

  • January 19, 2024 20:03

  Hi Kari,

  Welcome to Box Community and glad to help!

  You may reach out to your Organization's internal helpdesk team to contact Premier Services, that way we could assist. 

  Thanks for posting! 

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